How we keep all content safe for everyone
At Shared Area, keeping learners safe is our highest priority. Every piece of content is reviewed before it becomes publicly available — no exceptions.
Content Safety
At Shared Area, keeping learners safe is our highest priority. We believe every learner, regardless of age, deserves to access educational content in a secure, supportive environment.
Our core safety principle: All content must be appropriate for learners of all ages. There are no exceptions to this rule.
Every piece of content on the platform — whether video, audio, or written material — is reviewed before it becomes publicly available. This ensures that everything you find on Shared Area has been checked for safety, accuracy, and suitability.
Verifier Oversight
Our verification system is the foundation of trust on Shared Area. Here's how it works:
Content is Submitted
Creators upload educational videos along with supporting materials. All new content enters a verification queue and is never visible to the public until it has been approved.
Verifiers Review
Qualified teachers and specialists review every submission. They check that content is correct, accurate, high quality, set at the right level, and appropriate for all ages.
Verifiers are Validated
Verifiers themselves are validated through institutional email addresses or manual review by charity administrators. This ensures only qualified individuals are approving content.
Before approval, every verifier completes identity checks confirming their name and professional role. Verifiers never have direct contact with content creators or learners — all feedback is one-way, delivered through the platform. And no single person decides: every video must be approved by more than one verifier before it goes live.
Content Goes Live or Gets Feedback
Approved content becomes publicly available. If changes are needed, the creator receives constructive, supportive feedback to improve their submission.
No exceptions: All newly uploaded or recorded audio and video must be verified before becoming public. This rule applies to everyone, with no exceptions.
Our Positive-Only Rating System
We use a positive-only rating system to maintain a supportive, encouraging environment for all content creators.
1 Star = Good
2 Stars = Very Good
3 Stars = Brilliant
4 Stars = Excellent
5 Stars = Amazing
Every star is positive — 1 star means Good. Ratings can only ever encourage creators; there is no downvote on Shared Area.
No negative feedback is permitted for content creators. If there is a genuine issue with content, users can use the "Report a Problem" button to alert our team — but our public rating system is designed to be encouraging and constructive only.
There are also no user comments on videos. This keeps moderation manageable and ensures the platform remains a safe, professional environment for all users.
Reporting & Concerns
We make it easy to report problems or raise concerns. Your safety and the safety of all users is our priority.
Report a Problem
A prominent "Report a Problem" button appears under every video. Use this for concerns about inappropriate content, incorrect information, quality issues, or accessibility problems.
Detailed Concerns
For more detailed concerns, you can use our reporting form or email us directly. Anonymous reporting is available.
What happens when you report: All concerns are escalated to our safeguarding team for review and response. We take every report seriously. We aim to review all concerns as quickly as possible, usually within 24 hours. Urgent safeguarding concerns are prioritised.
For Parents & Carers
- Your child never needs an account or any personal information to watch content.
- There are no comments, no messaging, and no contact between users on Shared Area.
- Anything that concerns you: use Report a Problem under any video, or email the safeguarding team — we aim to review all concerns as quickly as possible, usually within 24 hours. Urgent safeguarding concerns are prioritised.
Community Assurance
Clear communication of our safeguarding measures builds trust with parents, teachers, and institutions. This reinforces that the platform is safe, reliable, and school-appropriate.
We are transparent about our verification process and regularly update our safety measures.
We want every parent, teacher, and learner to feel confident that when they use Shared Area, they are accessing a trustworthy, professional education platform.
Contact the Safeguarding Team
If you have a safeguarding concern, please contact us:
Email: safeguarding@sharedarea.org
Response time: We aim to review all concerns as quickly as possible, usually within 24 hours. Urgent safeguarding concerns are prioritised.
You can also use the Contact Us page for general enquiries.
Our Policies
The documents that set out how Shared Area works and how we look after your information: